Your Core Payment Account
How to add and manage users?
You can invite team members to access your space and assign them a role to control what they can see and do. Adding a user In the menu, click Users. Click + Add a user. Enter the person's full name and email. Select a role (see below). Confirm. The person receives an email invitation to activate their access. Available roles Role Access Owner Full access, including user and settings management | Manager | Full access, except useFew readersWhat is Core Payment?
A card payment solution for businesses Core Payment is Carlo Technologies' payment acceptance solution. It enables businesses based in Monaco and France to accept card payments — directly on their website or via a payment link. Two products, one account Core Payment brings together two complementary products: Core Checkout Core PayLink How it works Payment form embedded on your website Payment link sent by email or SMS | Technical integration | Via APISome readersHow does access to Core Payment work?
Who is Core Payment for? Core Payment is a payment solution designed for businesses based in Monaco and France. It is not self-service — every account is created manually after your application has been reviewed. How does access work? Access to Core Payment follows several steps: You fill in the contact form on https://corebycarlo.com/contact/ Our team reaches out to understand your needs and identify the right product: Core Checkout, Core PayLink, or both **You submitSome readersWhat documents are required to open an account?
Required documents for account opening The documents below are required for any Core Payment account opening, whether you are subscribing to Core Checkout, Core PayLink, or both. The documents requested depend on your company's country of legal registration, not your physical location or that of your customers. 🇲🇨 Monaco-based business Company (SARL, SAM, SCS…) RCI dated less than 3 months ago Extract from the beneficial owners register dated less than 3 months ago CompanyFew readersHow do I access the Core Payment dashboard?
Your credentials Once your account is validated, you receive by email: click the link received by email to set your password, go to dashboard.corebycarlo.com, enter the 6-digit verification code (strong two-factor authentication, OTP), which will be requested at every login for security reasons, you access your dashboard. What you see in the dashboard The live dashboard gives you access to all your subscribed products: **Core CheckoutFew readersHow do I update my password or email address?
Accessing security settings Click on your name in the top right corner of the dashboard, then on Security. Updating your password Enter your new password in the New password field, then confirm it in the Confirm password field. Your password must contain: Minimum 8 characters At least one number At least one letter Click Confirm change to save. Updating your email address Enter your new email address in the New email address field, then click Send codeFew readersHow do I manage my notifications?
Accessing notifications Click on your name in the top right corner of the dashboard, then on Settings. Choosing your notifications Check the events for which you want to receive an email: Successful payment — an email is sent for each confirmed payment Failed payment — an email is sent when a payment fails Payout completed — an email is sent for each payout to your bank account Click Save to apply your preferences.Some readersHow do I change the dashboard language?
Accessing language settings Click on your name in the top right corner of the dashboard, then on Settings. Changing the language Select your preferred language from the dropdown menu, then click Save. The dashboard is available in two languages: 🇫🇷 French 🇬🇧 EnglishFew readers
Transactions, fees & payouts
What is the maximum amount per card transaction?
What is the maximum amount per card transaction? The maximum amount accepted per card transaction is €40,000. This limit applies to both Core Checkout and Core PayLink. My amount exceeds €40,000 — what should I do? It is possible to split the payment into multiple transactions. Example: For an amount of €65,000, you can process 2 transactions: Transaction 1: €40,000 Transaction 2: €25,000 || ❓ Any questions? Contact us at [support@corebycarlo.com](mailto:support@corebycarloSome readersHow are fees calculated?
Every transaction processed via Core Payment (Checkout or PayLink) is subject to the following fees: || 2% + €0.20 per transaction These fees apply in the same way regardless of the card used — consumer, corporate, domestic, or international. How are fees charged? Fees are automatically deducted from the amount paid out to your bank account. You do not receive a separate invoice. Examples: Transaction Fees Amount paid out €100.00 €2.20 €97.80 | €250.00 | €5Some readersWhen do I receive my funds?
Payout schedule Step Timeframe Payment validated Instant Payout initiated D+3 after the transaction date Bank transfer received D+4 to D+5 (depending on your bank) How do I track my payouts? From your Core Payment dashboard, you can track in real time: The status of each transaction Amounts paid out (net of fees) Expected payout dates Are fees visible in the dashboard? Yes — for each transaction, you can see: The gross amount collected FeeSome readersTracking your transactions
The Transactions page The Transactions page centralises all payments received via Core Payment, whether they come from a payment link or Online Checkout. To access it, click on Transactions in the left menu. Information displayed Column Description Date Date and time of the payment Amount Gross amount collected Payment method Card, Apple Pay, Carlo App Type Payment link or Online checkout | Status | Paid, Pending, RefuseFew readersTracking your payouts
The Payouts page The Payouts page displays the amounts transferred to your bank account. Payouts aggregate Checkout and Payment link transactions over a given period. To access it, click on Payouts in the left menu. Next scheduled payout At the top of the page, a banner displays the estimated amount and scheduled date of your next payout. Information displayed Column Description Payout date Date on which the payout is or will be made | **AmoFew readersWhich countries' bank cards are accepted?
The list of authorised card-issuing countries on Core Payment Core Payment accepts VISA & Mastercard bank cards issued in the countries listed below. This list applies equally to Core Checkout, Core PayLink and the e-commerce module. || 💡 This list evolves. If a country is missing, we can add it on a case-by-case basis: just let us know at support@corebycarlo.com. Accepted countries Albania Andorra Australia Austria AzerbaijanFew readers